Terms and Conditions
TERMS AND CONDITIONS (SITE USE + ONLINE SALES)
Last updated: 03/06/2026
1) Website Owner and Contact Information
This e-commerce website (hereinafter referred to as the “Site”) is managed by:
VINTAGE BRO – Ditta Paolo Musolino
Registered and operational office: Via Flaminia, 86 – 00060 Castelnuovo di Porto (RM) – Italy
VAT No.: 17754831000
REA: RM – 1740894
E-mail: info@vintagebro.it
2) Scope of Application
2.1 These Terms and Conditions (“Terms”) govern:
- the use of the Site and its related content and features;
- the online purchase of physical products (clothing and accessories) by Consumers (B2C) with shipping to Italy and the European Union.
2.2 "Consumer" means a natural person who purchases for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
2.3 Placing an order and/or using the Site implies reading and accepting these Terms.
3) Product Information (vintage / second hand / stock-outlet)
3.1 Vintage Bro primarily sells vintage, second-hand, and new stock/outlet clothing and accessories.
3.2 Vintage and second-hand products, by their nature, may show normal signs of age and/or use. Any significant imperfections are reported in the product description and/or in photos.
3.3 Images are for illustrative purposes: colors and details may vary based on light and device settings.
3.4 The Customer is required to carefully check the product sheet (size/measurements, conditions, notes) before purchasing.
4) Availability
4.1 Many items are unique pieces: availability may vary even for simultaneous purchases.
4.2 In case of unavailability after the order, Vintage Bro will inform the Customer and refund any sums already paid, without undue delay.
5) Prices, Shipping and Payments
5.1 Prices are indicated in Euros. Any shipping costs and additional costs (if any) are shown before order confirmation.
5.2 Available payment methods are those indicated at checkout.
5.3 In case of unauthorized/rejected payment, the order cannot be processed.
5.4 For shipments to countries outside the European Union, the price paid at checkout does not include any customs duties, import taxes, local VAT, taxes, or customs clearance costs applied by the destination country, unless otherwise expressly indicated at checkout.
6) Order and Contract Conclusion
6.1 The order sent by the Customer constitutes a purchase proposal.
6.2 The contract is concluded when the Customer receives order confirmation via e-mail or when the order is confirmed in the Site's system.
6.3 Vintage Bro reserves the right to refuse or cancel orders for legitimate reasons (e.g., incomplete/incorrect data, unavailability, suspected fraud, improper use of coupons). In case of payment already made, a refund will be issued.
7) Shipping and Delivery (Italy + EU)
7.1 Vintage Bro - Ditta Musolino Paolo ships to Italy, EU countries and non-EU countries selectable at checkout.
7.2 Delivery times and costs are indicated at checkout; times are approximate unless otherwise specified.
7.3 Upon delivery, the Customer is invited to verify the integrity of the package. In case of obvious anomalies (damaged/tampered package), it is advisable to accept with reservation and contact us promptly.
7.4 The risk of loss or damage to the products transfers to the Customer at the time of delivery.
7-bis) International shipments outside the EU
7-bis.1 Vintage Bro - Ditta Musolino Paolo can also ship to countries outside the European Union, where available and selectable at checkout.
7-bis.2 For orders destined for non-EU countries, product prices do not include any customs duties, import taxes, local VAT, taxes, customs clearance fees, or administrative costs applied by the destination country or the courier.
7-bis.3 Such amounts, if due, remain solely the responsibility of the Customer and may be requested by the courier, customs authorities, or appointed parties before or at the time of delivery.
7-bis.4 The Customer is responsible for correctly providing shipping details, telephone number, email, and any information useful for customs clearance.
7-bis.5 Any delays due to customs checks, import procedures, documentary requests, local holidays, or causes not attributable to Vintage Bro - Ditta Musolino Paolo cannot be blamed on Vintage Bro - Ditta Musolino Paolo.
7-bis.6 Should the Customer refuse delivery, fail to collect the package, not cooperate with customs procedures, or not pay any requested duties, taxes, or costs, warehousing, return, customs clearance, handling, and new shipping costs may be deducted from any refund, to the extent permitted by applicable law.
7-bis.7 For non-EU orders, any customs costs, duties, local VAT, import taxes, and customs clearance costs are not refundable by Vintage Bro - Ditta Musolino Paolo.
8) Site Use, Account, and Prohibited Conduct
8.1 The User undertakes to use the Site lawfully and correctly.
8.2 It is forbidden to:
- use the Site for fraudulent or unlawful purposes;
- attempt unauthorized access, alter or compromise the functionality of the Site;
- enter false data or data of third parties without authorization.
8.3 In case of violations or reasonable suspicion, Vintage Bro may limit access to the Site and/or suspend operations and orders, to the extent permitted by law.
9) Rights to the contents of this Site (intellectual property)
9.1 The Owner holds and expressly reserves all intellectual and industrial property rights on the contents of the Site (by way of example: texts, photographs, graphics, logos, layout, trademarks, databases, distinctive elements, catalogs).
9.2 Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Site and the Service.
9.3 In particular, but without exclusion, Users are prohibited from:
- copying, downloading, sharing beyond permitted limits,
- modifying, translating, processing, publishing, transmitting,
- selling, sub-licensing,
- transforming, transferring/alienating to third parties,
- creating derivative works from the contents of the Site,
- allowing third parties to undertake such activities through their account or device, even without their knowledge.
9.4 Where expressly indicated on the Site, the User is authorized to download, copy and/or share certain contents exclusively for personal and non-commercial purposes, provided that the attribution of authorship of the work and any other indication required by the Owner is respected.
9.5 The limitations and exclusions provided for by copyright law remain unaffected.
10) External Resources and Third-Party Links
The Site may contain links to external resources (e.g., social media, payment services, couriers). The Owner does not control such resources and is not responsible for the content, availability, or conditions applied by third parties.
11) Limitation of Liability
11.1 Unless otherwise specified or agreed with Users, the Owner's liability for damages related to the execution of the Agreement will be excluded, limited, and/or reduced to the maximum extent permitted by applicable law.
11.2 Limitation of liability for User activities on the Site: unless otherwise specified and subject to applicable legal provisions, any claim for compensation against the Owner (or any natural or legal person acting on their behalf) for conduct attributable to the User is excluded.
11.3 The foregoing does not limit the Owner's liability for:
- death, personal injury or damage to physical or mental integrity,
- damages arising from the breach of essential contractual obligations (strictly necessary for the achievement of the purpose of the contract),
- damages caused by willful misconduct or gross negligence, provided that the User's use of the Site was appropriate and correct.
11.4 Unless damages were caused by willful misconduct or gross negligence or affect life and/or personal integrity (physical or mental), the Owner is only liable to the extent of typical damages for the type of contract and foreseeable at the time of conclusion.
12) Indemnification
12.1 The User undertakes to indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, partners and employees, to the extent permitted by law, from any claim or demand – including charges and legal fees – made by third parties due to or in connection with:
- conduct in violation of these Terms,
- violations of third-party rights,
- violations of law, committed in connection with the use of the Site and attributable to the User, by fault.
13) European Users - Partial Nullity/Ineffectiveness
13.1 If a provision of these Terms is or becomes null, invalid or ineffective, the parties shall endeavor to amicably identify a valid and effective replacement provision.
13.2 In the absence of an agreement, if permitted or provided for by applicable law, the null/invalid/ineffective provision will be replaced by the applicable legal provisions.
13.3 The nullity/invalidity/ineffectiveness of a specific provision does not entail the nullity of the entire Agreement, unless the provision is essential or of such importance that the parties would not have concluded the contract, or unless the remaining provisions entail an excessive and unacceptable burden for one of the parties.
14) Governing Law and Consumer Protection Prevalence
14.1 The Terms are governed by the law of the Owner's jurisdiction (Italy), regardless of conflict of laws rules.
14.2 However, if the law of the User's (Consumer's) country provides for a higher level of consumer protection, that higher level of protection shall prevail.
15) Competent Court
15.1 Exclusive jurisdiction for any dispute arising from or in connection with the Terms belongs to the court of the place where the Owner is established.
15.2 Exception for Consumers in Europe/Italy: the foregoing does not apply to Users acting as Consumers; for them, the forum provided by mandatory consumer protection rules applies.
16) Amendments to the Terms
The Owner reserves the right to amend the Terms at any time. Amendments apply to orders placed and Site uses subsequent to the update date indicated in the header.
17) Right of Withdrawal (for EU consumers)
Pursuant to Legislative Decree 206/2005 (Consumer Code), the consumer Customer has the right to withdraw from the purchase contract within 14 days from product delivery, without providing reasons.
To exercise the right of withdrawal, the Customer must send an email to:
indicating:
- order number
- product(s) to be returned
The Customer must return the product within 14 days from the communication of withdrawal.
The refund will be issued after verification of the returned item. See the Returns and Refunds page
18) Return Conditions
To be accepted, the return must comply with the following conditions:
The return is only accepted if the item is:
- intact, unaltered, unwashed, without odors and without signs of use beyond normal trying on
- with labels and/or security seal, original accessories and equipment (dustbag, cards, boxes, etc. if present)
- properly packaged for transport
If the item is returned in non-compliant conditions, the return may be rejected or a reduction of the refund proportional to the loss of value may be applied.
Items purchased on sale or promotion are excluded from the right of return.
Additionally, for installment purchases made via Klarna/PayPal, the company does not offer monetary refunds in case of a return. Instead, a store credit of equal value will be issued, which can be used on the website.
Security Tag / Tamper-evident Seal (LUXURY ITEMS)
For designer and/or high-value items, we apply a Security Tag / tamper-evident seal (security labels or seals, identification codes, zip ties, or equivalent systems).
Essential condition: returns are valid only if the Security Tag/seal is intact, not removed, and not tampered with.
The removal or tampering of the Security Tag/seal will result in the immediate forfeiture of the right of withdrawal, and the return will be rejected.
Upon arrival, we carry out checks for conformity (details, serial numbers where present, components, condition). If we receive an item that is different, non-conforming, or tampered with, the return will be rejected, and the item may be returned to the sender (at the customer's expense). In case of suspected fraud, we may protect our rights through appropriate legal channels. Vintage Bro uses internal identification systems (archived photos, codes, identifying details) to verify the conformity of items shipped and returned.
19) Verification of returned items
Vintage Bro reserves the right to carefully verify the authenticity and conformity of returned products.
Should the returned product differ from the one shipped or show signs of use incompatible with the right of withdrawal, the refund may be reduced or refused within the limits permitted by applicable law.
20) Authenticity of products
Vintage Bro carefully selects vintage, second-hand, and stock-outlet items.
Items from well-known brands are sold as authentic products according to the seller's knowledge, verification, and good faith, but Vintage Bro is not affiliated with or authorized by the mentioned brands, which remain the property of their respective owners.
21) Condition of vintage products
Vintage and second-hand items may show signs of age, minor imperfections, or natural patina.
Such characteristics are part of the product's nature and are not to be considered defects, unless otherwise indicated in the product description.
22) Contact
For any queries: info@vintagebro.it