RETURNS AND REFUNDS

RETURNS, EXCHANGES, AND REFUNDS — VINTAGE BRO

Right of withdrawal (B2C): You can return an order within 14 days of the delivery date.

1) Return/exchange request

Returns only with prior authorization.

Return authorization required: Before shipping, please contact us by email. We'll send you instructions and a tracking number. Returns shipped without authorization may be refused.

Before shipping, please write to: info@vintagebro.it

indicating:

  • order number

  • article(s)

  • request: return (refund) or exchange

We'll send you authorization and instructions. Unauthorized returns may be refused.

2) Conditions for accepting returns

Returns are accepted only if the item is:

  • intact , unaltered , unwashed , odorless and without signs of use beyond the normal test

  • with original labels , accessories and equipment (dustbag, card, boxes, etc. if present)

  • properly packaged for transport

If the item is returned in non-compliant condition, the return may be rejected or a reduction in the refund proportionate to the loss in value may be applied.

3) Security Tag / Tamper-evident Seal (LUXURY ITEMS)

For signed and/or high-value items, we can apply a Security Tag / tamper-evident seal (security labels or seals, identification codes, bands or equivalent systems).

Essential condition: the return is valid only if the Security Tag/seal is returned intact, not removed and not tampered with .
If the Security Tag/seal is removed or tampered with, the return will be refused .

Upon arrival, we perform a correspondence check (details, serial numbers where applicable, components, condition). If we receive a different , non-corresponding , or tampered item, the return will be refused and the item may be returned to the sender (costs to be borne by the customer). In the event of suspected fraud, we may defend our rights through the appropriate channels. Vintage Bro uses internal identification systems (archived photos, codes, identification details) to verify the correspondence of shipped and returned items.

4) Exchange (same price only)

Exchanges are possible within 14 days of delivery only with an item of the same price and subject to availability .
The exchange is processed only after the returned item has been received and verified.

5) Where to send the return

VINTAGE BRO – Paolo Musolino Company
Via Flaminia, 86
00060 Castelnuovo di Porto (RM) – Italy

We recommend tracked shipping (and insured for valuable items).

6) Shipping costs

  • Returns due to change of mind: return shipping is at the customer's expense .

  • In the event of an error on our part or a non-compliant item , we will handle the case and provide you with specific instructions.

7) Refunds

After receiving and verifying the return, if approved:

  • We will refund the price of the returned item and, only in the case of a return of the entire order, also any standard shipping costs paid at the time of purchase (if applicable).

  • the refund will be made using the same payment method

  • The refund is made within 14 days of receiving the return and verifying the item .

8) Wrong or damaged item upon delivery

If you receive an incorrect item or one with obvious damage, please contact us within 48 hours at info@vintagebro.it

Follow this very useful procedure to avoid disputes: opening the package: we recommend an unboxing video and clear photos (item + packaging + shipping label).