RETURNS, EXCHANGES AND REFUNDS

Right of withdrawal (B2C): you can return an order within 14 days from the delivery date.

1) Return/exchange request

Returns only with prior authorization.

Mandatory return authorization: before shipping, contact us by e-mail. We will send you instructions and a case number. Returns shipped without authorization may be refused.

Before shipping, write to: info@vintagebro.it

indicating:

• order number
• item/s
• request: return (refund) or exchange

We will send you authorization and instructions. Unauthorized returns may be refused.

Pursuant to articles 52 and following of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is reserved exclusively for consumers, i.e. natural persons who purchase for purposes unrelated to their professional activity.

To exercise the right of withdrawal online, you can access your order area via the following link: Exercise the right of withdrawal. After logging in, you can select the order and submit the return or cancellation request, if available.

2) Conditions for accepting returns

Each returned item undergoes verification of authenticity, correspondence, general conditions, accessories, labels, seals and identifying characteristics archived at the time of shipment.

The refund will only be authorized after the checks are completed and if the item is:

• intact, not altered, not washed, without odors and without signs of use beyond normal trying on
• with labels and/or security seal, original accessories and equipment (dustbag, card, boxes, etc. if present)
• correctly packed for transport

If the item is not in compliant conditions, the return may be rejected or a reduction in the refund proportionate to the loss of value may be applied.

Items purchased on sale or promotion are excluded from the right of return.

Furthermore, for installment purchases made through Klarna/PayPal, the company does not provide monetary refunds in the event of a return, but rather the issuance of a shopping voucher of equal value that can be spent on the website.

3) Security Tag / Tamper-evident seal (LUXURY ITEMS)

For designer and/or high-value items, we apply a Security Tag / tamper-evident seal (security labels or seals, identification codes, ties or equivalent systems).

Essential condition: the return is valid only if the Security Tag/seal is intact, not removed and not tampered with.
The removal or tampering of the Security Tag/seal results in the immediate forfeiture of the right of withdrawal and the return will be rejected.

Upon arrival, we verify correspondence (details, serial numbers where present, components, conditions). If we receive an item that is different, non-matching or tampered with, the return is rejected and the item may be returned to the sender (costs borne by the customer). In case of suspected fraud, we may protect our rights in the appropriate venues. Vintage Bro uses internal identification systems (archived photos, codes, identifying details) to verify the correspondence of shipped and returned items.

4) Exchange (same price only)

An exchange is possible within 14 days of delivery only with an item of the same price and subject to availability.
The exchange is processed only after receipt and verification of the returned item.

5) Where to ship the return

VINTAGE BRO – Ditta Paolo Musolino
Via Flaminia, 86
00060 Castelnuovo di Porto (RM) – Italy

We recommend tracked shipping (and insured for valuable items).

6) Shipping costs

• Return due to change of mind: return shipping costs are borne by the customer.
• In case of our error or non-conforming item, we will handle the case and provide you with dedicated instructions.
• For orders delivered outside the European Union, return shipping costs, customs duties, import taxes, local taxes and any customs clearance costs are non-refundable and remain the responsibility of the customer.

7) Unclaimed packages

• If the customer refuses delivery or fails to collect the package from the courier or the competent customs authorities, any storage, return, customs clearance or re-entry costs of the goods will be deducted from the amount to be refunded.

8) Refunds

After receipt and verification of the return, if approved:

• we will refund the price of the returned item and, only in the case of a return of the entire order, also the standard shipping costs possibly paid at the time of purchase (if present).
• the refund will be made to the same payment method.
• The refund will be processed within 14 days of receipt of the return and verification of the item.

9) Incorrect or damaged item upon delivery

If you receive an incorrect or visibly damaged item, contact us within 48 hours at info@vintagebro.it

Follow this very useful procedure to avoid disputes:

Package opening: To facilitate the management of any disputes relating to damage, tampering or missing items, the customer is invited to record a continuous video of the package opening from the moment it is sealed until the complete extraction of the contents.

Clear photos (item + packaging + shipping label).